Agero Insights

When it comes to helping customers who need roadside assistance or a vehicle towed after an accident, speed and reliability are paramount. It’s more than just getting a tow truck to a stranded driver; it’s about providing a seamless and stress-free experience during a challenging time. At Agero, our network strategy is built on these principles, delivering top-tier service and unparalleled customer satisfaction.

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A Competitive Independent Network Built On Technology, Fueled by Scale

A cornerstone of Agero’s network strategy is our competitive model for independent service providers, where providers compete with each other to win jobs. This model has been driving exceptional results. 

Swoop is at the heart of this approach. Our technology platform goes beyond simple dispatching. It uses sophisticated algorithms and machine learning in provider selection. Swoop considers factors beyond just ETA, such as completion rates, customer reviews, and cost-effectiveness. With at least five providers to choose from in over 70% of dispatches, and an average of three eligible providers per job in tertiary markets, this broader set of criteria ensures that the “right” service provider is offered the job each time, based on the specific configuration of each program and client. 

The Power of Scale: Increasing Provider Depth & Performance

Agero’s scale is another essential piece of our network strategy. With millions of jobs available every year and no volume guarantees, service providers are highly motivated to partner with Agero and they understand they need to work hard to continuously earn our business. This creates a dynamic where consistent, outstanding performance directly translates to more business. Providers prioritize Agero calls and deliver the best possible experience to our customers. This depth and competition leads to consistently high standards of service and responsiveness across our network. 

Game-Changing Insights for Providers

We empower providers in our network with data and insights that help them understand how to win in the Agero system. Real-time metrics on their performance, detailed comparisons to competitor providers in the area, and actionable insights help them improve the metrics that matter in our dispatch selection criteria. Service providers can see exactly where they stand and what they need to do to elevate their performance.

Top performers rise to the top of Swoop’s provider rankings, leading to even more job opportunities. This transparency and data-driven approach not only motivates providers but also ensures that the best performers are consistently supporting your customers. This strategic combination of technology, volume, and data creates a competitive ecosystem that drives excellence and ensures the highest level of service.

The response from our network has been clear: providers love how easy it is to work with Agero, and the performance insights we deliver are a game changer. 

We've created a self-sustaining ecosystem that continues to show impressive key metrics, alongside clear benefits to providers, customers, across our many client programs – and we're just getting started. The best is yet to come!